cv9995
Privacy Policy

cv9995 collects personal data from you at different stages of your interaction with the platform. The categories of data we collect are as follows:

1.1 Registration Data

When you create a cv9995 account, we collect the information you provide in the registration form, including your full legal name, date of birth, Bangladesh mobile number, and email address. This data is required to establish your account identity and is cross-referenced during KYC verification.

1.2 Identity Verification (KYC) Data

Before processing your first withdrawal, cv9995 requires you to complete identity verification. This involves submitting a copy of a government-issued photo identification document — typically your Bangladesh National Identity Card (NID) — along with a selfie or a recent utility bill as proof of address. This data is collected and processed strictly for KYC compliance purposes.

1.3 Financial Transaction Data

We record details of all deposits and withdrawals made through your account, including the payment method used (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, or BRAC Bank), the transaction reference number, the BDT amount, and the date and time of each transaction. We do not store full mobile banking account credentials or banking passwords on our systems.

1.4 Gaming Activity Data

We collect records of your gaming activity on the cv9995 platform, including the games and sports markets you access, the bets you place, the amounts wagered, the results of each game round or bet settlement, and your session duration. This data is used to manage your account, settle disputes, detect fraud, and comply with responsible gaming obligations.

1.5 Technical and Device Data

When you visit cv9995.app or use our mobile interface, we automatically collect certain technical data about your device and connection, including your IP address, browser type and version, operating system, device type (mobile or desktop), referring URL, pages visited, time on site, and session identifiers. This data helps us maintain platform security and improve the user experience.

1.6 Communications Data

If you contact cv9995 customer support via live chat, email, or any other channel, we retain records of those communications, including the content of messages, timestamps, and the support agent assigned to your case. These records allow us to maintain service quality, resolve disputes, and provide consistent support across interactions.

1.7 Voluntary Survey and Feedback Data

From time to time, cv9995 may invite you to participate in optional satisfaction surveys or provide platform feedback. Any information you submit through these channels is collected voluntarily and used solely to improve our services. You are never obligated to participate.

cv9995 processes your personal data only where there is a lawful basis for doing so. The purposes for which we use your data, and the corresponding lawful basis for each, are set out below:

• Account management: We use your registration data to create and maintain your cv9995 account, authenticate your login sessions, manage your account balance in BDT, and process your cashier transactions. The lawful basis is the performance of our contract with you.
• Identity verification and fraud prevention: We use your KYC data and financial transaction data to verify that you are who you claim to be, to detect and prevent fraudulent activity, to prevent money laundering, and to satisfy anti-money laundering (AML) obligations. The lawful basis is legal obligation and legitimate interest.
• Service delivery: We use your gaming activity data to deliver the games and sports betting services you request, to settle bets correctly, to apply bonus and promotion terms accurately, and to maintain the integrity of the platform. The lawful basis is the performance of our contract with you.
• Responsible gaming compliance: We use your gaming activity data, deposit history, and session data to monitor for signs of problem gambling behaviour, to enforce any deposit limits or self-exclusion restrictions you have set, and to comply with our responsible gaming obligations. The lawful basis is legal obligation and legitimate interest.
• Customer support: We use your communications data and account data to respond to your support enquiries, resolve disputes, and improve our support quality. The lawful basis is the performance of our contract with you and legitimate interest.
• Platform security: We use your technical and device data to detect and respond to security threats, unauthorised access attempts, bot activity, and other platform integrity risks. The lawful basis is legitimate interest.
• Service improvement: We use aggregated, anonymised analytics derived from technical data and gaming activity data to understand how players use the platform and to improve navigation, game offerings, and overall user experience. This data is anonymised before analysis and cannot be used to identify you individually.
• Promotional communications: With your consent, we may send you emails or in-platform notifications about new games, seasonal promotions (such as BPL cricket season offers or Eid bonuses), and platform updates. You may withdraw consent at any time by contacting support or updating your notification preferences in your account settings.

cv9995 does not sell your personal data to any third party, and we do not share your data with unrelated commercial organisations for their own marketing or business purposes. We share your personal data only in the limited circumstances described below, and only to the extent necessary for each purpose:

3.1 Game Technology Providers

To deliver the games available on the cv9995 platform — including slots from Pragmatic Play and NetEnt, live casino tables from Evolution Gaming and Ezugi, and crash games from Spribe — we share a pseudonymous player identifier and session token with the relevant game provider. Game providers receive only the data necessary to operate their game software and settle round outcomes. They do not receive your full name, NID details, or payment information.

3.2 Payment Processing Partners

When you make a deposit or request a withdrawal via bKash, Nagad, Rocket, Upay, or any supported bank transfer channel, the transaction is routed through payment processing infrastructure. The payment processor receives the transaction amount in BDT, your registered mobile wallet number or bank account reference, and a transaction reference. cv9995 does not transmit your NID or gaming history to payment processors.

3.3 Identity Verification Services

KYC document processing may involve a third-party identity verification service provider that assists in validating Bangladesh NID documents and cross-referencing them against public records. This service provider acts as a data processor on cv9995's behalf and is contractually bound to process your data only for the KYC purpose, to maintain appropriate security standards, and not to retain or repurpose your documents.

3.4 Legal and Regulatory Disclosure

cv9995 may disclose your personal data to law enforcement agencies, regulatory authorities, or other competent public bodies where required to do so by applicable law, court order, or binding regulatory directive. We will notify you of such a disclosure where we are legally permitted to do so.

3.5 Business Transfers

In the event that cv9995 or its parent entity is involved in a merger, acquisition, restructuring, or sale of assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and of any change in the identity of the data controller responsible for your data.

cv9995.app uses cookies and similar tracking technologies to operate the platform, keep you logged in securely across sessions, and understand how our site is used. The following categories of cookies are used on our platform:

• Strictly necessary cookies: These cookies are essential for the platform to function. They manage your login session, maintain your account balance display, keep your shopping cart state during the deposit flow, and remember your language preferences. These cookies cannot be disabled without breaking core platform functionality.
• Performance and analytics cookies: These cookies collect anonymised data about how visitors navigate cv9995.app — which pages are visited most frequently, how long sessions last, and where users drop off in the registration or cashier flow. This data helps us identify and fix usability issues. No personally identifiable data is transmitted through these cookies.
• Functional cookies: These cookies remember your optional preferences — such as your preferred sports market display order or your default cashier payment method — to personalise your experience on return visits.
• Security cookies: These cookies support our fraud detection and account security infrastructure. They help us identify whether a login attempt is coming from a known device, flag unusual IP address patterns, and detect bot activity on the platform.

Cookie duration: Session cookies expire when you close your browser. Persistent cookies used for login recognition and preference storage expire between 30 and 365 days from the date of last activity, depending on the specific cookie purpose.

Managing cookies: You can configure your browser to refuse or delete cookies at any time. However, disabling strictly necessary cookies will prevent you from logging into your cv9995 account and using core platform features. Instructions for managing cookies are available in the help documentation of all major browsers, including those commonly used on Android and iOS devices in Bangladesh.

cv9995 retains your personal data only for as long as it is necessary for the purposes for which it was collected, or as required by applicable legal obligations. The following retention periods apply:

After the applicable retention period expires, your data is securely deleted from cv9995's active systems and any backup repositories. Where data cannot be immediately deleted from backup systems due to technical constraints, it is isolated from active processing until the next scheduled backup purge cycle, at which point it is permanently removed.

If you request voluntary account closure, your account is deactivated immediately. Your personal data enters a restricted-access archive and is retained for the periods stated above before deletion. During this archival period, your data is not used for any marketing or service-delivery purpose.

cv9995 implements a layered set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures include:

• Transport encryption: All data transmitted between your device and cv9995.app is encrypted using TLS 1.3, the current industry standard for secure web communications. This applies to all platform pages, including the login flow, cashier, and customer support chat.
• Data-at-rest encryption: Personal data stored in cv9995's databases — including KYC documents and financial transaction records — is encrypted at rest using AES-256 encryption. Encryption keys are managed separately from the encrypted data stores.
• Access controls: Access to personal data within cv9995's internal systems is restricted on a need-to-know basis. Staff members are granted access only to the categories of data required to perform their specific job function. All internal access is logged and subject to periodic access review.
• OTP authentication: cv9995 supports one-time password (OTP) authentication via Bangladesh mobile number for account login and high-value withdrawal confirmation. We strongly encourage all players to enable OTP authentication in their account security settings.
• Vulnerability management: cv9995's platform infrastructure is subject to regular security assessments. Known vulnerabilities are patched on a priority basis in accordance with their assessed severity. Critical security patches are applied within 24 hours of identification.
• Data breach response: In the event of a confirmed personal data breach that poses a risk to your rights, cv9995 will notify affected players without undue delay and will take immediate remedial action to contain the breach and prevent recurrence.

As a cv9995 account holder, you hold the following rights in relation to your personal data. To exercise any of these rights, contact our support team via live chat or at [email protected]. We will respond to all valid requests within 30 days.

We will verify your identity before processing any data subject request to protect against unauthorised access to another player's data. Identity verification for data requests follows the same NID-based process as withdrawal KYC. If your request is refused, we will explain the reason in writing and advise you of any right of appeal available to you.

cv9995 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform functionality. The date of the most recent revision is displayed at the top of this page. We will notify you of material changes to this policy by placing a prominent notice on the platform homepage and, where we have your email address on file, by sending you a direct notification at least 14 days before the revised policy takes effect.

Your continued use of the cv9995 platform following the effective date of any revised Privacy Policy constitutes your acknowledgment of the updated policy. If you do not agree with the revised policy, you should close your account before the effective date.

Data controller contact: For all privacy-related enquiries, data subject rights requests, or concerns about how cv9995 handles your personal data, please contact our Data Protection team via live chat on the platform, or write to us at: [email protected]. We aim to respond to all privacy enquiries within 5 business days (Bangladesh Standard Time, UTC+6).

Complaints: If you are not satisfied with our response to a privacy concern, you have the right to escalate your complaint to the relevant data protection authority in your jurisdiction. cv9995 will cooperate fully with any investigation conducted by a competent supervisory authority.